Procedure Order for Hand Held Terminals for Travelling Ticket Examiners (TTEs)

Signing-on is done in the signing- on register manually by each TTE

Names of the TTEs and Conductor will get implicitly displayed as per the duty roster for the respective train for the assigned day and date.

Personal details of the TTE including the private cash declared at the time of Sign On Duty in TTE’s Lobby application will also get reflected in the HHT Device of the concerned TTE.

The cancellations of reservations made after downloading the charts onto the HHT device will also get reflected on the HHT on an hourly basis and name of the passenger will be shown in red.

For the non-turned up passengers “NT” is recorded against their Seat/Berth Number.

TTE will mark turned up/ non-turned up status in HHT as per actual available number of passengers against the booked PNR numbers.

Allotment can be made in the following order i.e. first to RAC and then to partially waitlisted passengers.

Details of the non-turned up passengers and finally vacant accommodation after accommodating RAC / wait listed passengers on board in train is prepared by each TTE including any other matter worth reporting and made over to the Captain of the train.

The Train Captain consolidates such details in the Captain’s Report and makes over at the TTE’s Lobby of the duty completion beat.

In case the duty completion beat station happens to be the train destination station, then reservation charts · of all the coaches are be deposited at the TTEs lobby along
with Train Captains Report.

a. Vacancy in the final reservation chart and/or

b. Non-turning up of passengers

The TTEs will also send communication to the Conductor/Captain of the train electronically through HHT device regarding the details of RAC/partially waitlisted passengers left unadjusted in his/her coaches due to non­availability of vacant accommodation.

Allotment of vacant accommodation to the left over RAC/partially waitlisted passengers as per priority will be done by the Conductor/Captain of the train based on final vacancy position of all the coaches manned by all the TTEs of his/ her team, through HHT device.

A prompt of such allotment will pass from the HHT device of Conductor/Captain of the train to the HI-IT deice of the concerned TTE in whose coach the passenger is presently seated/available so that he may guide the concerned passengers to shift to the coach where accommodation has been allotted to them.

The TTE of the coach in whose coach tlie passengers got shifted will mark them turned up/non-turned up in the HHT device. Thereafter the TTE will send the final vacancy position to the Conductor/Captain of the train for consolidation of the vacancy position.

Subsequently, any accommodation left vacant can be allotted to WT & travel authority holders (pass, warrant) by the ticket checking staff. However, accommodation found vacant due to non-turning up of passenger can be re-allotted by ticket checking staff only up to destination station of the non-turned up passenger or upto the next remote whichever is later.

Conductor/Captain of the train will communicate to the next Remote location through HHT device/ PRS server Finally consolidated class-wise and coach-wise vacant accommodation, which in turn would update the current vacancy availability position of the next remote location and will update the waitlisted passengers implicitly at that very time and also at the time of preparation of final reservation charts of that remote location.

After transferring the vacancy position to PRS of the next remote location, TTE of the train will not be allowed to book such vacant accommodation to any passenger beyond the next remote location.

The HHT device will also have the following provisions –

i. Shifting of passenger from one berth to another in same or other coach,
ii. In case of late boarding, change/modification in chart in regard to actual boarding point,
iii. Change of destination, m the event of alighting of passengers short of booked destination.

a. No water in any coach
b. No electricity in any Coach
c. Deficient Coach Fittings .
d. Non-supply of bed rolls
e. Toilet I Coach requiring cleaning
f. Patient Passenger requiring health care, etc.

a. The charts of all the coaches are visible on the device of all the Captain/TSs/TTEs, though, they may only work on the charts pertaining to the coaches manned by them. Data once synced, is updated on the devices of all Captain/TSs/TTEs.

b. In case of failure of one device, the synced information is available on other devices on the train. The Captain of the train may re-assign the coaches of the failed device to some other TTEs/devices.

c. In case the Captain’s device fails, he can take over the device of any other TS/TTE by signing on the device with his ID.

d. A toll free number shall be provided at the Help Desk mimed round the clock to assist all the I-II-IT users in the event of any sort of failure or device becoming faulty which will be attended to if possible through remote connectivity using GPRS enabled SIM and if that is not possible then at the lobby where the TTE is signing off.

v. The committee shall examine the material on record including outcome of the gazette notification, service record of the employee during the last three years totalling into account the irregularities committed by him.

vi. Enquiry report of the committee should be put up to DRM within one month of its constitution. In case negligence is established on part of the employee, major penalty D&AR action shall be initiated.