Timelines for the Settlement of Pensionary dues authorized by CPAO

Dated 31.03.2014

OFFICE MEMORANDUM

Reference is invited to CPAO’s Office Memorandum of even Nos. 573 dated 31.12.2009, 540 dated 08.07.2010, 837 dated 15.10.2010, 929 dated 23.11.2010 and 1028 dated 18.11.2011 (available on CPAO’s website at the link “Government Orders”), directing therewith to inform the details of date of credit of first pension, date of credit of CVP in respect of new PPOs, date of credit of revised pension and arrears of revised pension, differential CVP and differential DCRG on regular basis by 15th of each subsequent month.

For this purpose the Bank wise, PPO wise details were made available at the link “List of New PPOs sent to Link Branches” under “For Banks” on CPAO’s website, i.e. www.cpao.nic.in in a downloadable excel format.

But even after the repeated, reminders issue from time to time the banks did not realize the importance of this information. Consequently CPAO has to face a very awkward position in providing the status report on crediting the first time pension in the pension account of pensioner in response to the frequently received Parliament Questions and report called for by other dignitaries like Secretary (Pensions).

The banks were supposed to e-mail the date of first credit of pension and date of credit of commutation in the prescribed Proforma to dca-cpao0,nic.in and upload the same on CPAO’s website on monthly basis.

Keeping in view the importance of the report and seriousness of the issue all CPPCs are again directed to ensure compliance of the instructions already issued and e-mail the desired information to be indicated new created e-mail address in the ‘name of Sr. AO, Co-ord and upload the same on CPAO’s website in the revised and updated format (copy enclosed) by 15th of the subsequent month without fail otherwise CPAO will have no other option but to approach RBI through CGA to impose a penalty clause on the defaulting banks by way of curtailing the service charges on each transaction being paid by the RBI to the bank.

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