Recovery from Pension – Banks should intimate before making any recovery

Recovery from Pension – CPAO OM on Intimation by Banks regarding recovery of excess/over payment made to pensioners

CPAO OM on grievance from pensioners about recoveries is that they are not informed by the banks

GOVERNMENT OF INDIA

MINISTRY OF FINANCE

DEPARTMENT OF EXPENDITURE

CENTRAL PENSION ACCOUNTING OFFICE

TRIKOOT-II, BHIKAJI CAMA PLACE,

NEW DELHI-110066

CPAO/IT&Tech/clarification/13(vol-III)/2016-17/274

31.03.2017

Office Memorandum

Subject: Intimation of recovery of excess/over payment made to pensioners.

Based on the grievances received from the pensioners/family pensioners, it is observed that the main grievance from pensioners about recoveries is that they are not informed by the banks about the recoveries and details thereof.

Therefore, Heads of Government Business Divisions and CPPCs of all the banks are advised to make a provision of SMS to timely intimate about the recovery made from the pensioners/family pensioners alongwith a brief description of the recovery.

This issues with the approval of competent Authority.

Sr.Accounts Officer (IT & Tech)

Download CPAO OM No.CPAO/IT&Tech/clarification/13(vol-III)/2016-17/274 dated 31.03.2017