Facilities for Pensioners through ‘Web Responsive Pensioners Service’ (WRPS)

Facilities for Pensioners through ‘Web Responsive Pensioners Service’ (WRPS): Check Pension processing, last 12 months pension, register grievances etc.

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT&Tech/Single Window Service/54/2018-19/71

26.07.2018

Office Memorandum

Subject: Facilities for Pensioners through ‘Web Responsive Pensioners Service’ (WRPS) of CPAO

Quick disposal of grievances of pensioners has been a top priority of CPAO. For this purpose, a Grievance Cell is already functioning in CPAO and grievances received through different modes are settled by it. So far, grievances not pertaining to CPAO directly but involving other agencies are being forwarded for final disposal to the concerned agencies i.e. Bank and PAO for necessary action.

In order to. provide better services CPAO developed Grievance Redressal and Monitoring System i.e. ‘Web Responsive- Pensioners Service’ (WRPS): a facility of online transfer of grievances lodged by .Pensioners on the CPAO website for early disposal and update thereon . Pensioners have the following facilities through WRPS on CPAO’s website:-

1. View and Download the Special Seal Authorities issued by CPAO in both fresh as well as revision pension cases.
2. Check the pension processing status
3. Check last 12 months pension payment information
4. Register grievances and check the status etc.

To facilitate pensioners, a step-by-step user guide along with relevant screenshots is attached for ready reference

The same may be given wide publicity for the benefit of the existing.pensioners as well as future retirees.

In case of any technical difficulty in using this facility NIC Cell may be contacted at e-mail ID [email protected] and for any other query related to pension, Grievance Cell may be contacted on Phone No. 011-2671511 and at e-mail ID [email protected].

This issues with the approval of Chief Controller (Pensions).

Encl:As above

(Praful Dabral)
Sr.Accounts Officer (IT & Tech)

Read/Download CPOA OM CPAO/IT&Tech/Single Window Service/54/2018-19/71 dated 26th July 2018.

Also read the following previous articles

Use E-Scroll to Process the Revision of Pension Cases – CPAO

7th Pay Commission Pension Revision Status in CPAO website to be linked by all Govt websites

Revision of 7th Pay Commission Pension on Notional Pay – CPAO Instructions