Compliance of issuing of the Pension slip by Pension Disbursing Banks on monthly basis: CPAO

Compliance of issuing of the Pension slip to pensioners after credit of pension on their registered mobile numbers through SMS and email by Pension Disbursing Banks on monthly basis: CPAO

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
TRIKOOT-, BHIKAGI GAMA PLACE,
NEW DELHI-110066
PHONES : 26174596, 26174456, 26174438

CPAO/IT & Tech/Bank Performance/37 (Vol-III)/2021-22/7607/91

06.09.2021

Office Memorandum

Subject: Compliance of issuing of the Pension slip by Pension Disbursing Banks on monthly basis

Attention is invited to this office OM dated 15.05.2018 and DoPPW’s OM dated 22.06.2021 wherein all the Pension Disbursing Banks were requested to issue pension slip to pensioners after credit of pension on their registered mobile numbers through SMS and email (wherever available). The pension slip should provide complete details of monthly pension paid along with break-up of the amount credited and tax deductions etc, if any. Banks may also use social media apps in addition to SMS and e-mail.

It has been observed that some of the Authorised Banks are not complying with the OM mentioned ibid and are not issuing the pension slip with complete details to the pensioners/family pensioners. It is pertinent to note that issuing the pension slip is also mentioned under the ‘Roles and Responsibilities of Home Branches (Pension Account Holding Branches)’ of Para 12.1 of the Scheme Booklet issued by CPAO.

All the Authorised Banks are hereby directed to issue pension slip with complete details to all the pensioners/family pensioners and strive to use social media apps (in addition to SMS and email) for better user experience. Banks are also requested to provide information with respect to issuance of pension slips in the following format-

This issues with the approval of the Chief Controller (Pension).

Sd/-
(Satish Kumar Garg)
(Sr. AO – IT & Technical)

To,
1. All the Heads of CPPCs of the Authorised Banks
2. All the Heads of GBUs/GBDs of the Authorised Banks

Copy for information to-
1. PS to CC (P), CPAO
2. Sr. TD (NIC), CPAO
3. PA to ACA

Click here to view/download the pdf

Also check the following links related to this topic:

Issue of Pension slip by Pension Disbursing Banks on monthly basis – DoP&PW

Pensioners are not issued with Pension Slip, Arrears Statement by Banks – Instruction

How Central Government Pensioners can generate Pension Slip online ? – FAQ