Introduction of the “Interactive Voice Response (IVR)” facility for POSB customers: DOP
Introduction of the “Interactive Voice Response (IVR)” facility for POSB customers: Department of Posts SB Order No. 28/2021 dated 12.10.2021
SB Order No. 28/2021
F. No. FS-13/7/2020-FS
Government of India
Ministry of Communications
Department of Posts
(FS Division)
Dak Bhawan, New Delhi-110001
Dated: 12.10.2021
To,
All Head of Circles / Regions
Subject: – Regarding the introduction of the “Interactive Voice Response (IVR)” facility for POSB customers.
Madam / Sir,
The undersigned is directed to say that the ‘Interactive Voice Response (IVR)’ facility for customers has been implemented. Through the IVR facility, the customers can avail the following facilities for National Savings Schemes (Small Savings Schemes) by calling through the registered mobile number at Indiapost toll-free number 18002666868.
2. The details of various facilities are available for POSB customers through the “Interactive Voice Response (IVR)” system 1s as under: –
- Call toll free number 18002666868
| press 1 for Hindi | ||
| press 2 for English | ||
| press 5 for account balance inquiry (all schemes) (Enter account number followed by #) |
||
| press 6 for blocking of ATM card press 1 using Card Number press 2 using Account Number press 3 using Customer ID (CIF No) |
||
| press 7 for other Services | ||
| press 2 for India Post Banking Services (POSB) | ||
| press 1 for inquiries or transactions on your savings account (SB/PPEF/SSA) (enter account number followed by #) |
||
| press 1 to know the status of cheque issued on your account | ||
| press 2 to know the details of last four transaction on your account. | ||
| press 3 to know the details of specific transaction of your account. | ||
| press 4 to know the interest earned and paid or tax deducted on your account. | ||
| press 5 to stop payment of cheque of your account. | ||
| press # to repeat options | ||
| press* to go to previous menu | ||
| press 2 for inquiries on transactions on your term deposit account (TD/RD/SCSS/MIS/KVP/NSC) (enter account number followed by #) | ||
| press 3 for ATM related requests | ||
| press 1 for ATM card pin change. | ||
| press 2 to issue a new ATM card | ||
| press # to repeat options | ||
| press * to go to the previous menu | ||
| press 4 for more information on postal savings products | ||
| press 1 for new account and scheme | ||
| press 2 for debit or ATM card details | ||
| press 3 for the rate of interest and service charge | ||
| press 4 for third party products | ||
| press # to repeat options | ||
| press * to go to the previous menu. | ||
3. The above options may be re-arranged in the future if required.
4. It is requested to circulate this amendment to all CBS Post Offices for information and guidance. Adequate promotion of this functionality is to be given for the benefit of POSB customers.
5. Hindi version of this SB order will be issued in due course.
6. This issues with the approval of the competent authority.
Yours Sincerely,
(Devendra Sharma)
Asst. Director (SB-II)
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