How to Schedule a Doorstep Visit for Your Digital Life Certificate with IPPB

The India Post Payments Bank (IPPB) has introduced a convenient “Doorstep Digital Life Certificate (DLC)” service, allowing pensioners to submit their DLC from the comfort of their homes. This initiative is particularly beneficial for elderly pensioners or those with mobility issues, ensuring they can easily access their pension benefits without the need to visit a bank or pension office. Below is a comprehensive guide on how to schedule a doorstep visit for submitting your Digital Life Certificate through IPPB.

Understanding the Digital Life Certificate (DLC)

The Digital Life Certificate, also known as Jeevan Pramaan Patra, is a biometric-enabled digital service that pensioners must submit annually to verify their existence and continue receiving pension benefits. The DLC can be generated using Aadhaar-based biometric authentication, making the process secure and efficient.

How to Schedule a Doorstep Visit for DLC Submission

Step 1: Check Eligibility

To avail of the Doorstep DLC service, ensure you meet the following prerequisites:

• Aadhaar Number: Your Aadhaar number must be registered with your pension disbursing agency.
• Mobile Number: You must have an active mobile number linked to your Aadhaar.
• Pension Details: Be ready with your pension-related information, including:
  • Type of pension
  • Pension sanctioning authority
  • Pension disbursing agency
  • Pension Payment Order (PPO) number
  • Pension account number

Step 2: Request the Service

You can schedule a doorstep visit through multiple channels:

1. PostInfo App:
   • Download the PostInfo app from the Google Play Store.
   • Open the app and navigate to the “Service Request” section.
   • Fill in your name, address, pin code, and mobile number.
   • Select “IPPB” as the service provider and choose “Jeevan Pramaan (Digital Life Certificate) Generation.”
   • Confirm your request, and an OTP will be sent to your registered mobile number. Enter the OTP to finalize your request.
2. Call Center:
   • You can also call the toll-free number 155299 to request the service. Specify your preferred date and time for the visit.
3. Nearest Post Office:
   • Alternatively, someone can visit your nearest post office and request a doorstep visit directly.

Step 3: Await Confirmation

Once your request is submitted, a postman or Gramin Dak Sevak will be assigned to visit your home within 24 hours. They will contact you to confirm a convenient time for the visit.

Step 4: Prepare for the Visit

On the scheduled day, ensure you have the following ready:

• Your Aadhaar card for biometric verification.
• Any additional pension-related documents, if necessary.

Step 5: Payment

Upon successful generation of your DLC, you will be required to pay a nominal fee of Rs. 70 (inclusive of GST). This fee is payable in cash to the postman or Gramin Dak Sevak after the DLC has been generated.

Step 6: Receive Your Digital Life Certificate

After the biometric verification process is complete, your Digital Life Certificate will be generated instantly. You will receive a Pramaan ID, which you can use to download your DLC from the Jeevan Pramaan portal at jeevanpramaan.gov.in.

Step 7: Confirmation

You will receive an SMS on your registered mobile number confirming that your DLC has been accepted by your pension disbursing bank.

Benefits of the Doorstep DLC Service

• Convenience: Pensioners can avoid long queues and travel to banks or pension offices.
• Accessibility: The service is available to both IPPB and non-IPPB customers, ensuring all pensioners can benefit.
• Efficiency: The biometric verification process is quick, allowing for instant issuance of the DLC.

Conclusion

The Doorstep Digital Life Certificate service by IPPB is a significant step towards making pension services more accessible for the elderly and those with mobility challenges. By following the steps outlined above, pensioners can easily schedule a doorstep visit, ensuring they continue to receive their pension benefits without unnecessary hassle. This initiative not only simplifies the process but also reinforces the government’s commitment to supporting its pensioners.